Shipping policy

Have questions? We’d love to hear from you! Mama Row’s Caramel 5600 Delridge Way SW Seattle, Washington 98106 United States Email: mamarowscaramel@gmail.com Phone: 206-715-6603 Mama Row’s Caramel 5600 Delridge Way SW, Seattle, Washington 98106, United States mamarowscaramel@gmail.com • 206-715-6603 At Mama Row’s Caramel, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your information when you visit our website and make purchases. Information We Collect When you visit our site or place an order, we may collect personal information such as: • Your name • Email address • Phone number • Billing and shipping address • Payment information (processed securely through third-party payment processors) • Order history and preferences How We Use Your Information We use your information to: • Process and fulfill your orders • Communicate with you about your orders or inquiries • Send you marketing emails (with your consent) • Improve our website, products, and customer service • Comply with legal obligations Sharing Your Information We do not sell, trade, or rent your personal information. We may share your information with trusted third-party partners who help us operate our website, process payments, or deliver products — always with the goal of serving you better and in compliance with privacy laws. Data Security We take reasonable precautions to protect your information from unauthorized access, alteration, disclosure, or destruction. Your Choices You can opt out of marketing emails at any time by clicking the "unsubscribe" link in our emails. You can also contact us to review or update your personal information. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: Mama Row’s Caramel 5600 Delridge Way SW Seattle, Washington 98106 United States Email: mamarowscaramel@gmail.com Phone: 206-715-6603 At Mama Row’s Caramel, we take pride in delivering handcrafted treats made with love and care. If you are not fully satisfied with your purchase, we’re here to help. Returns Due to the perishable nature of our products, we do not accept returns on caramel sauces, cakes, or other food items once they have been delivered. However, if your order arrives damaged or if there was an issue with your order (wrong item, missing item), please contact us within 3 days of receiving your order and we will make it right. Refunds Refunds are considered on a case-by-case basis. If your order was incorrect or damaged, please email us at mamarowscaramel@gmail.com or call us at 206-715-6603 within 3 days of delivery. Please provide your order number and photos of the product/packaging to help us assess the situation. Approved refunds will be issued to your original method of payment within 5–7 business days after approval. Questions? We’re always happy to help! Mama Row’s Caramel 5600 Delridge Way SW Seattle, Washington 98106 United States Email: mamarowscaramel@gmail.com Phone: 206-715-6603 Mama Row’s Caramel 5600 Delridge Way SW, Seattle, Washington 98106, United States mamarowscaramel@gmail.com • 206-715-6603 Order Processing We freshly prepare all caramel products in small batches. Please allow 1–3 business days for order processing before shipment. We strive to ship orders as quickly as possible. Shipping Methods & Delivery We currently offer local pick-up, local delivery, and shipping within the United States. Shipping options and costs will be calculated at checkout based on your delivery address. Delivery times vary depending on your location: • Local pick-up and delivery: ready within 24–48 hours • Standard shipping: 3–7 business days after processing • Expedited shipping options are available at checkout Shipping Confirmation You will receive a confirmation email with tracking information once your order has been shipped. Warm Weather Advisory During warm months, caramel products may be sensitive to heat. We recommend selecting expedited shipping to maintain product quality, and we are not responsible for heat-related damage during transit. Incorrect Addresses Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrectly provided addresses. Damaged or Lost Packages If your package arrives damaged or is lost in transit, please contact us within 3 days of delivery so we can assist you. Local Pick-Up Local pick-up is available at: Mama Row’s Caramel 5600 Delridge Way SW Seattle, Washington 98106 Please wait for an email confirmation that your order is ready before arriving for pick-up. Contact Us Questions about your order? We’re happy to help: Email: mamarowscaramel@gmail.com Phone: 206-715-6603 Mama Row’s Caramel 5600 Delridge Way SW, Seattle, Washington 98106, United States mamarowscaramel@gmail.com • 206-715-6603 Welcome to Mama Row’s Caramel! By accessing our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully. 1. Use of Our Site You may use this site for personal, non-commercial purposes only. You agree not to misuse our site or interfere with its operation. 2. Orders and Payments By placing an order on our site, you agree to provide accurate and complete information. Payments must be made at the time of purchase. We reserve the right to cancel or refuse any order for any reason, including suspected fraud. 3. Product Availability Our products are handmade and small-batch. Availability may vary, and we reserve the right to limit quantities or discontinue products at any time. 4. Pricing All prices are listed in U.S. dollars and are subject to change without notice. Applicable taxes and shipping fees will be added at checkout. 5. Refunds and Returns Due to the perishable nature of our products, we do not accept returns. Please refer to our Return and Refund Policy for full details. 6. Intellectual Property All content on this site — including images, text, logos, and recipes — is the property of Mama Row’s Caramel and may not be used without written permission. 7. Limitation of Liability Mama Row’s Caramel is not liable for any damages that arise from the use of our website or products, beyond the purchase price of the product. 8. Third-Party Links Our website may include links to third-party sites. We are not responsible for the content or privacy practices of these sites. 9. Governing Law These terms are governed by the laws of the State of Washington, United States. 10. Changes to These Terms We may update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Contact Us If you have any questions about these terms, please contact us: Mama Row’s Caramel 5600 Delridge Way SW Seattle, Washington 98106 United States Email: mamarowscaramel@gmail.com Phone: 206-715-6603